Customer Care Journeyscroll down
From reservation to moving day and beyond, delivering excellence in customer care is our priority.
Buying, moving into and living in a Consero home should be a pleasurable experience. So, providing outstanding customer care every step of the way is important to us.
From reservation to moving day
When you buy a home from Consero, you will have automatic access to the YourKeys portal, which covers your journey from reservation to exchange and completion. It streamlines the conveyancing process to ease the stresses of a move. All of your documentation is stored in YourKeys – you won’t ever risk losing an email or important attachment – as it covers such items as your reservation agreement, proof of funds, proof of identity, and local authority search results. It goes without saying that this is a trusted, highly-regarded service, and your personal details are password protected and accessible only by your solicitor and broker.
Find out more about YourKeys.
Care beyond completion
Once you’ve moved in to your Consero home, we hope that you find it 100% perfect. Our focus on quality means that it will be very unlikely that something goes wrong. However, should there be issues, it is important to us to respond quickly and effectively.
Clixifix is a portal which makes reporting matters easier. Again, using a secure login, you’ll be able to log any defects, details of which will then be passed on to us so that we can put them right. Clixifix enables you to follow the progress of any repairs needed, communicating directly with us and confirming appointments with tradespeople visiting your property.
Find out more about Clixifix.